Store Supervisor

Full Time Retail / Sales / Marketing
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  • Full Time
  • Retail / Sales / Marketing
  • Abu Dhabi - United Arab Emirates
  • Salary: Attractive Salary + Other Benefits
  • At least 3 years in a similar supervisory role in retail operations

Website GMG

Established in 1978, GMG is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.

Store Supervisor

Core Responsibilities:

  • Supports in delivering the store annual sales targets
  • Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
  • Conducts store operations audits to ensure compliance with the required store standard operating policies
  • Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  • Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
  • Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
  • Ensures promotions and pricing are accurate and in tune with company standards and policies.
  • Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
  • Submits daily invoices and sales recap to Finance
  • Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
  • Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
  • Ensures interior and exterior of the store are clean and maintained to company and brand standards
  • Directs the team to follow standard operating procedures and store appearance standards

Qualifications : 

  • Fluent English (written and spoken)
  • Industry expertise
  • Product/Category knowledge
  • At least 3 years in a similar supervisory role in retail operations

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