Soft Services Manager

Engineering & Maintenance Full Time
  • Engineering & Maintenance
  • Full Time
  • Al-Ayn - United Arab Emirates
  • Attractive Salary
  • Salary: Attractive Salary
  • Minimum of 7 years of management experience in Soft Services as department head.

Website Serco Group

Serco is one of the world’s largest providers of public services to governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.

Soft Services Manager

Job Req ID:  269149
Posting Start Date:  30-Jun-2022

Al Ain, AE

Contract Type:  Full Time
Job Advertisement: Soft Services Manager

Make a difference every day

The Job Opportunity

The Soft Services Manager will manage the delivery of the Soft Services Operations (24/7), which include but are not limited to Cleaning, Window Cleaning, Waste Management, Pest Control, Timetabling, Service Desk, CSR and Communication, Information Technology, including organic growth and additional variation works received. The position is a high-profile and key operational role in delivering Facility Management services for Khadamat Facilities Management LLC at the UAEU New Campus Al Ain.

Key accountabilities

  • Manage the strategic service delivery and performance of the department and Soft Services-related services variations/organic growth/new contracts.
  • Manage the performance of the Soft Services Department, including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Information Technology Departments.
  • Enhance customer experience via evaluating prospects for additional scope of work and opportunities for other services resulting in new business opportunities, organic growth or contracts.
  • Maintain documentation and records associated with service performance following relevant Company Procedures in support of the ISO 9001 accreditation.

What we are looking for in our candidates:

  • Excellent leadership skills and ability to motivate a multi-national workforce.
  • Experience in interacting with the client organisation at the highest level.
  • Good knowledge of appropriate International best practice standards relating to the service outputs of the Soft Services Department.

Specific requirements

  • Minimum of 7 years of management experience in Soft Services as department head.
  • Experience and working knowledge of a large Facilities Management Department.
  • Holder of a degree in a relevant discipline.
  • General appreciation of Soft Services and Support Services Facilities Management and ideally a member of BIFM or similar.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

To apply for this job please visit

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