Events Sales and Planning Manager – Marriott Al Forsan

Full Time Retail / Sales / Marketing
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  • Full Time
  • Retail / Sales / Marketing
  • Abu Dhabi - United Arab Emirates
  • Salary: Attractive Salary + Other Benefits
  • Drives customer loyalty by delivering service excellence throughout each customer experience.

Website Marriott International, Inc.

As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 leading hotel brands. We’re in 133 countries and territories, and we’re still growing. The next step in your career could lead to your greatest adventure. Exciting opportunities await you! Visit marriott.com/careers to apply.

Events Sales and Planning Manager – Marriott Al Forsan

Posting Date Sep 13, 2021
Job Number 21102889
Job Category Sales & Marketing
Location Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position serves as the primary sales person for a large complex property or for a group of properties. Responsible for proactively soliciting and handling large group/catering related opportunities with significant revenue potential for each participating property. Works to develop, build and maintain long-term, value-based group customer relationships in order to achieve personal and team related revenue goals for all assigned properties. According to properties’ needs, the Senior Account Executive can focus on all types of accounts, or can specialize and focus on specific accounts (e.g., Corporate, Association, etc.). Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

  • Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
  • Identifies, qualifies and solicits new accounts with a focus on increasing business.
  • Strives to achieve personal and each property’s revenue goals.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Identifies and develops new markets.

Developing & Executing Sales Plans

  • Develops and implements an effective sales plan.
  • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves solicitation and prospecting goals.
  • Maintains and grows business of existing accounts.
  • Designs, develops and sells creative catered events.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Building Successful Relationships

  • Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, and other property counterparts to drive revenue, ensure customer satisfaction and increase market share.
  • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Develops and manages relationships with key stakeholders, both internal and external.
  • Uses sales resources and administrative/support staff effectively.

Providing Exceptional Customer Service

  • Builds and strengthens relationships with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Maintains customer, account and opportunity data in SFA.
  • Drives customer loyalty by delivering service excellence throughout each customer experience.
  • Services customers in order to grow share of the account.
  • Executes and supports brand’s Customer Service Standards and property’s Brand Standards.
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Additional Responsibilities

  • Utilizes intranet for resources and information.
  • Manages group or interpersonal conflicts effectively.
  • Conducts site inspections.
  • Creates contracts as required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

To apply for this job please visit jobs.marriott.com.

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