Customer Account Manager – Emiratization

Accounting / Finance Full Time
  • Accounting / Finance
  • Full Time
  • Dubai - United Arab Emirates
  • Attractive Salary
  • Salary: Attractive Salary
  • 1 or more years of experience in a related field

Website Zurich Insurance

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurerer as measured by our shareholders, customers and employees. If you use our help, you’ll become one of millions of customers safe in the hands of an insurer that forms part of a leading global insurance group. We’ve got more than 130 years’ experience of giving people the financial answers they’re looking for, and you’ll find us in more than 170 countries.

Customer Account Manager – Emiratization

Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk locally and globally.
In-Line with our Emiratization strategy, Zurich is looking to hire Emirati talents who are aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role – Let’s Grow Together.

As a Customer Account Manager, you will provide specialized training to customers and Strategic Business Unit personnel on division products, services and target markets to monitor results, identify training needs for the marketing plan, and set an action plan to achieve desired results.

Job Accountabilities
As a Customer Account Manager, your role will involve:
  • Build and maintain a strong understanding, working and trust-based relationship with distribution partners.
  • Regular meeting with distribution partners to discuss the solutions in place and evaluate improvement potential.
  • Meet the annual financial and operational targets set for their portfolios (e.g. retention, new business objectives etc.)
  • Fully engage in new business tenders and presentations as required.
  • Develops and nurtures relationships with key customer contacts at customers´ selected broker and other Zurich touch points.
  • Identifies, analyses and secures business development opportunities for Zurich businesses and promotes organizational propositions.
  • Maintain oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce/reinforce partners’ focus across teams
  • Maintain data integrity within relevant systems.
  • Maintain product and market knowledge.
  • Provide input and contributes to the enhancement of Zurich products and services when required.
  • Research, respond to and resolve telephone and electronic inquiries from customers.
  • Handle Department of Insurance and Consumer Complaints cases.
  • Enter inquiry data into tracking system.
  • Resolve difficult situations that may require extensive research and knowledge.
  • Support implementation of customer initiatives.
  • Provide status updates.
  • Resolve technical problems by referring to policies, procedures, specifications.
Job Qualifications
To be successful in this role, you will need:
  • UAE passport with a Family book
  • Fluent Arabic and English language skills
  • Bachelor’s degree (or equivalent) in a related field
  • 1 or more years of experience in a related field
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
  • Location(s): AE – Dubai
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Unood Ibrahim

To apply for this job please visit www.careers.zurich.com.

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