Analyst – Business Support

Accounting / Finance Full Time
  • Accounting / Finance
  • Full Time
  • Dubai - United Arab Emirates
  • Attractive Salary
  • Salary: Attractive Salary
  • Minimum qualification - Graduate

Website Barclays

Finance is the oxygen of the economy. Acting transparently and with expertise, we deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. We have the capability and capital, the operational resilience and the commitment, to make a real and lasting difference to the economic lives of customers and communities. This is as true today as it was when our bank was founded over 330 years ago.

Analyst – Business Support

About Business Support

The Business Support role will involve preparing of Financial Statements for Operations Department and will closely work with UAE Finance, Functions and Centre on budgets, actuals, analysis, reconciliations, charges, etc. The role will monitor and review performance and services consumed by the Unit and reconciling the SLAs for the processes. Attending and recording MOM with regard to all non-transactional escalations and assisting in arranging meetings and follow ups. The role will champion and lead transformation, change and capacity creation initiatives.

Overall purpose of role

The candidate will be responsible to manage the overall cost and the service performance of the Middle East Operation. This includes monitoring of costs vs budget, accruals, supporting vendor payments, SLA’s reviews, performance, BCM-resiliency, offshore BX reviews, service realignment, representing Middle East Operations in region and other geographies. Project management and Project lead for transformation work – Preparation of operational journeys for sub functions and to support HOO in Projects and transformation.

Key Accountabilities

Work closely with UAE local finance, and stakeholders on operation budgets, recharges by Group Service, i.e. prepare and analyse Operations budgets and reconcile charges.

To review and monitor monthly services consumed by Operations, analysis and provide feedback.

Liaise with Finance Business Partner and Finance Department to ensure that the cost allocation is in line with the SLA for all the services consumed by Operations.

Assist in setting up calls with Offshore/Onshore leads in offshore and discuss existing challenges, book of work and to facilitate and bridge gaps in Operations

Preparation of business requirement documents and various adhoc reports.

Facilitate in completion of regulatory reports and all periodical reconciliations.

Deliver process improvement initiative(s) with all relevant teams and governance.

Support the team by providing solution to issues and training them to handle future queries and ensure zero risk events all times.

Support functions with their internal and external Audits, and monitor progress.

Support in providing insights & commentary of current & outlook scenarios, workforce reporting (including capacity creation) with clear linkages to drivers.

Provide insights on how business strategy drives the future plans and participate in the future planning with functions and finance.
Ensure best in class, efficient and robust controls are in place and maintained

Support Operations on engagement with team leads on current resource position and then help drive the resource strategy implementation (EOY targets, location reduction and increases in strategic hubs, diversity, talent, succession planning, insourcing etc.

Provide support to Operations management in the adherence of the day to day agenda, strategic and adhoc assignments for Transaction Cycle AEs and their Leadership providing insights & recommendations

Working with colleagues based in multiple global locations to minimize production time and maximize efficiencies that can be driven from a globally located team operating from multiple time zones

Liaison with various functions including Risk, Legal, Risk, HR, Audit, Compliance, BCM, and Operational Risk teams

Project Lead for all Operations Projects; work closely with Functions to deliver change.

Assist Operational activities on requirement:

  • Support the Operations Manager in delivering the day to day agenda for the AE
  • Insights & Strategy Alignment: support the Business Manager and TC lead on location strategy analysis and reporting, hiring approvals, vacancy review & challenge
  • Work with other key function partners on behalf of the Head of Operations and act as delegate where required
  • Monthly MBR facilitation, D&I people pillar, Service Management, SI portfolio management, Vendor support,  capacity creation initiatives, Cost allocation understanding and risks & opportunities management
    Support in providing a high quality, consistent and standardized offering across the function

Stakeholder Management

Build effective relationships through pro-active participation in meetings, forums etc.

Work closely with internal customers to ensure prompt service delivery and enhance interdepartmental communication.

Regular interaction with local and group stakeholders.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Maintain code of conduct in line with banks policies and regulatory guidelines.

Ability to multitask and adhere to strict deadlines.

Understand and coordinate vigilance and actions around Risk and Control environment

Understand AML requirements and escalate suspicious transactions to concerned superiors.

Person Specification

Must be an expert in analytical and presentation skills through MS office for decision making to senior management

Essential Skills/Basic Qualifications:

  • Minimum qualification – Graduate
  • Good analytical skills for analysing budgets vs actuals and preparing financial reports.
  • Skills to present data to senior management for decisions / outcomes (PPT)
  • Good knowledge of MS Office
  • Good organizational & administrative skills
  • Should be able to communicate fluently & expert working knowledge of MS Excel, MS Access and PowerPoint skills
  • Team player

Desirable skills/Preferred Qualifications:

  • Self-starter and self-motivated player, able to define structure and prioritise work for self
  • Good knowledge of swift and the associated messages MT 1 ,2 and 9 series. Understanding of local payments systems UAE FTS, UAE WPS, UAE IPI
  • Ability to work with different geographies and quickly adapt to changes.
  • Good understanding of current changes in financial industry and how technology innovations are evolving the banking industry.
  • Understanding of ISO 20022 format of message will be an added advantage.

Purpose and Values

Our purpose is creating opportunities to rise. We support sustainable and inclusive growth by connecting the ideas, innovations and aspirations of our customers and clients to the capital that can bring them to life. For over 325 years we have funded progress, and today we remain committed to helping make our world more sustainable, more inclusive and more connected.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We respect and value those we work with, and the contribution that they make.


We act fairly, ethically and openly in all we do.


We put our clients and customers at the centre of what we do.


We use our energy, skills and resources to deliver the best, sustainable results.


We are passionate about leaving things better than we found them.

To apply for this job please visit

Sharing is Caring :