Admissions Manager – Dubai Campus

Administration Full Time Teaching / Education
  • Administration
  • Full Time
  • Teaching / Education
  • United Arab Emirates
  • Attractive Salary
  • Salary: Attractive Salary
  • Experience of working within a similar environment as outlined above

Website Heriot-Watt University

Heriot-Watt University is a public university based in Edinburgh, established in 1821 as the world's first mechanics' institute. It has been a university by Royal Charter since 1966. It has branch campuses in the Scottish Borders, Orkney, Dubai, and Putrajaya in Malaysia.

Admissions Manager – Dubai Campus

Job Description

Key duties and responsibilities:

  • Provide an exceptional applicant experience and strive to continuously improve service delivery
  • Monitor and review key performance indicators ensuring that application and offer making response times are met
  • Regularly communicate with others, for example producing and presenting reports and explaining policies and procedures
  • Apply working knowledge of policies, procedures and systems, providing an expert point of guidance
  • Work closely with the team to coordinate the day to day processes and prioritisation of tasks to ensure deadlines are met and the work is of a high standard
  • Review applications and make decisions based on agreed entry requirements, referring to academic staff where appropriate
  • Take ownership of the fee status assessment process ensuring that decisions are taken in line with Fees Regulations and that you are up to date with changes to regulations
  • Act as the lead person for all matters relating to international qualifications, ensuring that qualifications are benchmarked appropriately and you are up to speed with emerging markets
  • Work closely with the Regional Recruitment Manager – International  to ensure smooth and efficient ways of working with international recruitment teams
  • Be the lead contact person for regional teams, ensuring that communication channels are effective and information and guidance is being shared
  • Lead on the admission processes of direct international and international partnership students, optimising the experience of applicants and partners
  • Take on the line management of team members, providing support and identifying training and development needs
  • Use initiative to resolve problems which arise such as resolving issues regarding processes and workload and resolving applicant issues
  • Manage projects and contribute to longer term planning within the area as part of the local management team
  • Liaise with colleagues and participate in networks to pass on information promptly.  For example participating in internal and/or external forums to share best practice
  • Provide support to university events including Open Days and Admissions Days
  • To undertake any other duties as may reasonably be required by the Head of Prospect Experience.

Education, Qualifications & Experience:

These are the criteria on which the short-listing and recruitment selection will be made


  1. Educated to first degree level or equivalent or equivalent practical experience in the workplace
  2. Experience of working within a similar environment as outlined above
  3. Experience of managing a team
  4. Detailed knowledge of overseas qualifications
  5. Ability to coach, motivate, assess and manage team members, including setting objectives
  6. Competent in the use of relevant IT packages (i.e. Microsoft Excel, Word and Outlook) including student record or CRM systems
  7. Proven relevant experience in higher education administration which will have been acquired over a number of years, with a basic understanding of the relevant theory
  8. Good knowledge and understanding of relevant legal, statutory and and best practice within Higher Education and turning them into good practice
  9. Excellent interpersonal, influencing and presentation skills, able to understand and communicate complex issues effectively
  10. Demonstrable excellent customer service
  11. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
  12. Experience of working closely with stakeholders across all levels of the organisation
  13. Ability to research, analyse and present complex information effectively with good attention to detail
  14. High level organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment
  15. Demonstrable professional and proactive approach
  16. Evidence of performing and delivering to targets
  17. Ability to work effectively both independently and as part of a team

At Heriot-Watt we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment. 
The appointment is conditional upon successful completion of all Labour and Immigration formalities, and the start date will need to be delayed if the

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